Job details
Facility undisclosed
Durham, NC
(function(w, d, s, l, i){ w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); }) (window, document, 'script', 'dataLayer', 'GTM-K584CDBF'); Patient Advocate- Duke Regional Inpatient and Outpatient Job Details | Duke Careers body{display:none !important;} if (self === top) { var antiClickjack = document.getElementById("antiClickjack"); antiClickjack.parentNode.removeChild(antiClickjack); } else { top.location = self.location; } // $(document).ready(function() { $("#skipLink").click(function (e) { e.preventDefault(); $("#content").focus().css('outline','none'); var offset = $(':target').offset(); var fixedHeaderHeight = $("#header").innerHeight(); var scrollto = offset.top - fixedHeaderHeight; $('html, body').animate({scrollTop:scrollto}, 0); }); }); Skip to main content // Current Employees Duke & Durham Featured Jobs Human Resources Connect With Us View Profile Current Employees Duke & Durham Featured Jobs Human Resources Connect With Us View Profile View Profile External Applicants Current Duke Employees Duke Health Careers Connect With Us // @media only screen and (min-width: 767px) { body { padding-top: " + $('#header').outerHeight(true) + "px;} } ").appendTo("head"); }).trigger('resizeFixedHeader'); $(window).on( "ready", function() { $(document).trigger('resizeFixedHeader'); }); $(window).on( "load", function() { $(document).trigger('resizeFixedHeader'); }); //]]> Search by Keyword Show More Options Loading... Duke Entity All Full-Time/Part-Time/PRN All Location All Type of Position All Regular or Temporary All Clear Select how often (in days) to receive an alert: Create Alert form.emailsubscribe-form { display: none; } × Select how often (in days) to receive an alert: Apply now » Patient Advocate- Duke Regional Inpatient and Outpatient Work Arrangement: Requisition Number: 273372 Regular or Temporary: Regular Location: Durham, NC, US, 27704 #job-location.job-location-inline { display: inline; } Personnel Area: DUKE REGIONAL HOSPITAL Date: Sep 17, 2026 .buttontextbc789678d3f26658 a{ border: 1px solid transparent; } .buttontextbc789678d3f26658 a:focus{ border: 1px dashed #5B94FF !important; outline: none !important; } At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Regional Hospital Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. Job Summary Investigate, resolve, document and report organization-specific patient and visitor compliments and concerns to leadership and staff. Develop, implement and participate in customer service and patient relations initiatives related to the Duke University Hospital. Provide monthly accountability and variance analysis of Balanced Scorecard Customer Service Outcomes to assigned Clinical Service Unit(s). Locations: Duke Regional Hospital Emergency Department, Hospital-based clinics, Davis Ambulatory Surgery Center, and Arringdon facility. Hours: Monday through Friday, 8:30 AM–5:00 PM Work Performed Serve as a primary resource for addressing and resolving patient concerns across inpatient and outpatient settings. Responsibilities include responding to patient complaints in real time, partnering with unit and departmental leadership to facilitate effective service recovery, and ensuring a positive patient experience. Manage and document patient complaints and grievances within RL6 in accordance with CMS regulatory requirements and established timelines. Assist patients and families with notarization of Healthcare Power of Attorney (HCPOA) and Durable/Financial Power of Attorney documents, follow established escalation protocols when appropriate, and collaborate with Patient Relations and Patient Visitor Relations (PVR) teams across DUHS to ensure concerns are routed, addressed, and resolved efficiently. Facilitate resolution of complaints/grievances/requests for
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Duke Health